Terms of Service

Subject to these Terms, Kiln gives you a limited, non-exclusive, non-transferable right to use the Services for your internal business purposes. Kiln reads a submitted brand's public storefront, builds a brand kit, and creates four-email campaign drafts that you can inspect and edit.

Kiln may create and publish a public campaign page at /for/[domain]for a brand that has not signed up or otherwise has no relationship with Kiln. Those pages use public storefront material, are deliberately public, and do not imply that the brand endorses or is affiliated with Kiln.

Kiln accounts use email and password authentication. You are responsible for maintaining the confidentiality of your login credentials and for activity under your account. Tell us promptly at {{CONTACT_EMAIL}} if you believe your account has been accessed without authorization.

You may connect a Klaviyo account by providing a Klaviyo private API key with send scope. Kiln stores that key encrypted at rest with AES-256-GCM and uses it to create or update email templates and, when requested, campaign drafts in your connected Klaviyo account. Kiln does not send marketing email; sending is controlled through Klaviyo.

If you give feedback about Kiln, you allow us to use it without restriction or compensation. We may also use de-identified or aggregated service-usage information to operate and improve Kiln.

You retain your rights in content you submit to Kiln, including campaign edits and connected-account details. You grant us the rights needed to host, process, and use that content to provide the Services.

We may change, improve, or discontinue parts of the Services. We will not be liable for a modification, suspension, or discontinuance to the maximum extent permitted by applicable law.

Kiln uses third-party language models through the Vercel AI Gateway to create and revise drafts. AI output can be inaccurate or incomplete. You must review outputs before relying on, exporting, or using them.

You will not, and will not allow others to:

• use Kiln in violation of applicable law or another person's rights;
• interfere with, disrupt, reverse engineer, or attempt unauthorized access to the Services;
• submit credentials or content you are not authorized to provide;
• use Kiln to create or distribute unlawful, deceptive, or infringing material; or
• use an output without the review and approvals required for your business.

You are responsible for your users, your connected Klaviyo account, your API-key permissions, and your use of campaign drafts. You must ensure that the content you submit and the actions you take through Kiln comply with applicable law and the terms of third-party services you connect.

Our Privacy Policy explains how we handle personal information. You are responsible for determining whether and how your use of Kiln is permitted under privacy and data-protection laws that apply to you.

Do not submit data that you are prohibited from sharing with us, including information whose processing would violate applicable law or a third party's rights.

We use measures intended to protect the Services, including encryption at rest for connected Klaviyo private API keys. No security measure is perfect, and you acknowledge the risks inherent in using an internet-based service.

The Services rely on third-party providers, including Klaviyo and AI model providers. Their services and your use of them are governed by their own terms and policies. We are not responsible for a third-party service or for changes it makes.

These Terms begin when you first use the Services and continue until terminated.

You may stop using Kiln at any time. We may terminate or suspend your access as described in these Terms or when required by law.

On termination, your right to use the Services ends. Sections that by their nature should survive, including restrictions, ownership, disclaimers, liability limits, and general terms, will survive.

These Terms, together with any separate written agreement between you and us, are the complete agreement about the Services and replace prior discussions about them.

We may update these Terms by posting an updated version. If a provision is unenforceable, the remaining provisions remain in effect. A failure to enforce a provision is not a waiver.

These Terms are governed by the laws of {{GOVERNING_LAW}}, without regard to conflict-of-law rules. Any dispute will be resolved in the courts with jurisdiction under {{GOVERNING_LAW}}, unless applicable law requires otherwise.

You may not assign these Terms without our written consent. We may assign these Terms in connection with a merger, acquisition, reorganization, or sale of assets.

Neither party is liable for a delay or failure caused by events outside its reasonable control.

Notices to us must be sent to {{CONTACT_EMAIL}}.